Delivery Information

Delivery Lead Times

Every piece we create is handcrafted to order. Our standard lead time is 7–8 weeks. Once your furniture is ready, our team will contact you to arrange a convenient delivery date that suits your schedule.

Delivery Zones and Rates

We offer delivery to four zones across the UK, as well as to the Isle of Man and the Isle of Wight:

Zone A: England and Wales – free delivery
Zone B: Aberdeenshire, North Ayrshire, Paisley and Perthshire – £200
Zone C: Argyll, Bute, Inverness and Northern Ireland – £350
Zone D: Isle of Man and Isle of Wight – £500

Reduced delivery rates may be available when ordering multiple items of furniture.

Deliveries to remote or hard-to-reach areas may require additional time, and additional charges may apply.

International Delivery

We are pleased to offer international delivery.

Orders delivered outside the UK may be subject to import duties and taxes, which are payable by the customer.

For an accurate quotation, please contact us at shop@mekdesign.uk.

Delivery Process

Once your order is ready for delivery:

we will notify you once your delivery has been scheduled;
deliveries are carried out by our in-house transport team or, for smaller items, by trusted UK courier partners;
each piece is carefully packaged and tracking information is provided;
delivery usually takes place within five working days of collection from our workshop;
our delivery team will contact you directly by text message, telephone or email to confirm the delivery date.

Delivery Timeframes

We always aim to deliver your furniture as quickly and smoothly as possible.

For locations further away from London, delivery may take up to five working days from collection. This is the maximum delivery timeframe for more remote areas.

Wherever possible, we will work with you to arrange the delivery day and time to suit your schedule, ensuring a convenient and stress-free experience.

Please inform us in advance of any access restrictions or special requirements at your property.

Delivery by Our In-House Team

Your furniture will be delivered by our in-house transport team, who will handle each piece with care from the moment it leaves our workshop until it arrives at your property.

Standard delivery is made to the entrance of the building. Where reasonably practicable, our delivery team may assist with moving the furniture further inside. Any such assistance is subject to safe, clear and unobstructed access, suitable conditions and the delivery team’s discretion.

Before placing an order, please check that your furniture, particularly larger pieces such as sofas and corner sofas, will fit through all relevant entrances, doorways, hallways, staircases and lifts.

Customers are responsible for checking access and taking accurate measurements before placing an order. Please consider the dimensions of the furniture, as well as the width and height of all access points.

We may be unable to complete delivery if the furniture cannot be safely moved through the available access route or if it does not fit through the relevant doorway, hallway, staircase or lift.

We cannot accept responsibility for delays, failed delivery or additional delivery costs arising from insufficient access or inaccurate measurements, except where caused by our negligence or where otherwise required by law.

If access is restricted, unusually difficult or potentially unsafe, please inform us before placing your order. Additional charges may apply if a delivery needs to be rearranged or if special access arrangements are required.

Standard delivery does not include assembly, positioning within a room or removal of packaging. These services may be available as part of our optional White-Glove Delivery Service.

White-Glove Delivery Service

For clients seeking the highest level of service, we offer an optional White-Glove Delivery Service, designed to provide complete comfort and peace of mind.

This premium service includes:

delivery to the room of your choice;
professional placement of your furniture within your home;
protective handling to safeguard both your property and your furniture;
removal and disposal of all packaging, leaving your space clean and ready to enjoy.

White-Glove Delivery is subject to a separate quotation and suitable, safe access to the property.

To receive a personalised quotation, please email us at shop@mekdesign.uk and include: