MEK Design Ltd — Privacy Policy
Effective Date: 14 November 2025
Website: www.mekdesign.uk
1. Introduction
This Privacy Policy explains how MEK Design Ltd (“we”, “us”, “our”) collects, uses, stores and protects your personal data when you visit or make a purchase through www.mekdesign.uk (the “Site”).
MEK Design Ltd is the data controller for all personal data processed through the Site.
Contact details:
MEK Design Ltd
71–75 Shelton Street, Covent Garden, London, WC2H 9JQ
Email: shop@mekdesign.uk
Phone: 07554 579395
This Privacy Policy applies alongside our Terms and Conditions.
2. Legal Basis for Processing (UK GDPR & Data Protection Act 2018)
We process personal data under the following lawful bases:
• Consent – when you voluntarily provide information or opt‑in.
• Contractual necessity – to process and fulfil your order.
• Legal obligation – for accounting, tax and regulatory requirements.
• Legitimate interest – to improve our services, prevent fraud and maintain security.
You may withdraw consent at any time by contacting shop@mekdesign.uk.
3. Personal Data We Collect
We only collect data necessary to operate our Site and fulfil orders.
Data you provide directly:
• First and last name
• Email address
• Phone number
• Billing and delivery address
• Account details
• Autofill data (if enabled in your browser)
Collected when:
• Creating an account
• Placing an order
• Contacting us
• Submitting a form
Automatically collected data:
• IP address
• Browser type
• Device information
• Pages visited
• Cookies (see Section 10)
We do not collect sensitive personal data.
4. How We Use Your Personal Data
We use your data for:
• Processing and fulfilling orders
• Communicating with you about your purchase
• Managing your account
• Providing customer support
• Improving the Site
• Fraud prevention
• Legal compliance
We do not use your data for automated decision‑making.
5. Payments and Third‑Party Services
Payments on our Site are securely processed by Stripe, PayPal, and other listed payment providers.
These providers may act as independent data controllers.
Stripe’s Privacy Policy: https://stripe.com/privacy
We may also use third‑party services for:
• Website hosting
• Delivery and logistics
• Email communication
• Analytics (if enabled)
We do not sell or share your data with third parties for marketing.
6. Who Has Access to Your Data
Access is limited to:
• MEK Design employees who require it to fulfil orders or provide support
• Trusted service providers (payment processors, couriers, hosting partners)
All employees are bound by confidentiality obligations.
We may disclose data if required by law, legal proceedings, or to protect our rights.
7. How Long We Store Your Data
We retain personal data only for as long as necessary to:
• fulfil your order
• comply with legal, tax and accounting obligations
• resolve disputes
• maintain records required by UK law
When data is no longer required, it is securely deleted.
8. How We Protect Your Data
We use:
• industry‑standard encryption
• secure servers
• restricted access controls
• regular security monitoring
While we take all reasonable precautions, no online system can guarantee absolute security.
9. Your Rights Under UK GDPR
You have the right to:
• be informed
• access your data
• rectify inaccuracies
• request erasure
• restrict processing
• object to processing
• request data portability
To exercise these rights, contact: shop@mekdesign.uk
10. Cookies
Cookies are small files stored on your device to improve your browsing experience.
We use:
Functional cookies – remember your preferences and improve navigation.
If analytics or marketing tools are added in the future, this section will be updated.
You may disable cookies in your browser settings, but some features may not function correctly.
11. Children
Our Site is intended for adults purchasing furniture.
We do not knowingly collect data from children under 16.
If data from a child is discovered, it will be deleted promptly.
12. Links to Other Websites
Our Site may contain links to external websites.
We are not responsible for their content or privacy practices.
13. Business Transfers
If MEK Design Ltd is sold or merged, customer data may be transferred to the new owner under the same privacy protections.
14. Complaints
If you have concerns about how we process your data, please contact us first so we can resolve the issue.
If you are not satisfied, you may contact the UK supervisory authority:
Information Commissioner’s Office (ICO)
www.ico.org.uk
15. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in law or our practices.
The “Effective Date” will be updated accordingly.
Significant changes may be communicated by email.
16. Contact Information
For questions, concerns or data requests, contact:
Data Protection Officer
Email: shop@mekdesign.uk
Phone: 07554 579395
