MEK Design Ltd — Terms & Conditions
---
1. Introduction
These Terms and Conditions (the “Terms”) outline the basis on which you may access and use www.mekdesign.uk (the “Site”).
The Site is owned and operated by MEK Design Ltd and serves as our online platform where customers can explore and purchase our handcrafted, made‑to‑order furniture.
By continuing to use the Site, you acknowledge that you have read and understood these Terms, and that you agree to be bound by them throughout your use of the Site.
---
2. Intellectual Property
All content available on the Site is the property of MEK Design Ltd.
This includes, but is not limited to:
• images
• product descriptions
• text
• logos
• documents
• downloadable files
• design layouts and visual compositions
No content may be copied, reproduced, or used without our written permission.
---
3. Accounts
When creating an account, you agree to:
1. Keep your login details secure and confidential.
2. Ensure that all information provided is accurate and kept up to date.
We reserve the right to suspend or terminate accounts where misuse or breach of these Terms is suspected.
---
4. Sale of Goods
The Site offers the following categories of furniture:
• Armchairs
• Chairs
• Sofas and Corner Sofas
• Tables
• Coffee Tables
• Sideboards & Cabinets
• Bookcases & Display Cabinets
We are legally required to supply goods that match the description provided at the time of purchase.
We take great care to ensure that all descriptions, images, and specifications are accurate; however, due to the natural characteristics of materials and handcrafted production, subtle variations in colour, grain, texture, or finish may occur.
We reserve the right to modify, reject, or cancel an order if necessary.
If an order is cancelled after payment has been processed, a full refund will be issued.
---
5. Third‑Party Goods and Services
The Site may feature goods or services provided by third parties.
We cannot guarantee the accuracy or quality of third‑party offerings and are not responsible for their content or performance.
---
6. Payments
We accept the following payment methods:
• Credit Card
• Debit Card
• PayPal
• Direct Debit
• Stripe
• 50/50 Payment Plan (50% deposit, 50% before delivery)
By providing payment details, you authorise us to charge the relevant amount to your chosen payment method.
If we believe that a payment may not comply with applicable law or these Terms, we reserve the right to cancel or reverse the transaction. This measure is taken solely to protect both our customers and MEK Design from fraudulent or unauthorised activity.
---
7. Optional Payment Method – 50/50 Payment Plan
MEK Design offers a 50/50 Payment Plan for all made‑to‑order and bespoke furniture.
• A 50% deposit is payable when placing the order. This confirms the order and allows production to begin.
• Production lead times commence only once the deposit has been received.
• The remaining 50% balance becomes payable once the furniture is completed and ready for delivery.
• We will notify you when your order reaches this stage and issue the final invoice.
• Delivery will be arranged once the final balance has been paid in full.
This payment method is offered as an alternative to full upfront payment and may be selected at checkout where available.
---
8. Warranty – 2‑Year Guarantee
All MEK Design furniture is covered by a 2‑year warranty against manufacturing defects and material faults, in addition to your statutory rights under the Consumer Rights Act 2015.
What the Warranty Covers
• Workmanship faults
• Structural or construction defects
• Material defects (frame, foam, fillings, mechanisms, upholstery)
• Failures occurring under normal domestic use
If a defect is confirmed, MEK Design may:
• repair the item
• replace the faulty component
• replace the product with the same or comparable model
• issue a partial or full refund if repair or replacement is not possible
What the Warranty Does Not Cover
• Misuse, neglect, or improper care
• Accidental damage (stains, tears, burns, pet damage)
• Natural wear and tear
• Softening of foam or stretching of fabrics
• Pilling, shading, or creasing
• Variations in natural materials
• Damage caused by incorrect assembly or unauthorised repairs
Customer Responsibilities
• Report issues promptly
• Provide proof of purchase
• Supply photographs or evidence
• Allow inspection if required
This warranty applies only to the original purchaser and domestic use.
---
9. Shipping and Delivery
Orders are delivered via our courier partners. Delivery typically takes 1–10 days once the item is ready.
Please note:
• Delivery times exclude weekends and bank holidays.
• Delivery times may vary due to unforeseen circumstances.
• Delivery charges apply.
• International orders may incur customs duties or taxes, payable by the customer.
Customers must provide accurate delivery information.
We are not responsible for failed delivery due to incorrect or incomplete details.
---
10. Right to Cancel
Customers in the UK and EU have a 14‑day right to cancel standard goods.
However, this right does not apply to:
• made‑to‑order furniture
• customised or personalised items
All MEK Design furniture is made to order; therefore, these items are exempt from the statutory cancellation period.
---
11. Effects of Cancellation
If cancellation applies and goods have already been delivered:
• You must return the goods promptly.
• You are responsible for return shipping costs.
• You are responsible for the goods until they reach us.
Refunds will be issued within 14 days of receiving the returned goods or proof of return.
We may reduce the refund amount if the item has been handled beyond what is necessary to assess it.
---
12. Consumer Protection Law
Nothing in these Terms affects your statutory rights under UK consumer law.
If any part of these Terms conflicts with mandatory legislation, the legislation will apply.
---
13. Links to Other Websites
The Site may contain links to third‑party websites.
We are not responsible for their content, policies, or practices.
---
14. Limitation of Liability
MEK Design Ltd shall not be liable for indirect, incidental, or consequential losses arising from use of the Site or products purchased, except where such liability cannot be excluded by law.
---
15. Indemnity
By using the Site, you agree to indemnify MEK Design Ltd against claims, damages, or expenses arising from misuse of the Site or breach of these Terms.
---
16. Applicable Law
These Terms are governed by the laws of England and Wales.
---
17. Severability
If any part of these Terms is found to be invalid, the remaining provisions will continue to apply.
---
18. Changes to These Terms
We may update these Terms from time to time.
Changes will be communicated via email or posted on the Site.
---
19. Contact Details
If you have any questions, please contact us:
• Phone: 07554 579395
• Email: shop@mekdesign.uk
• Address: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ
A contact form is also available on the Site.
Cancellation Form
(Applicable only to non‑custom items, should such items be offered in the future)
If you wish to cancel your contract of sale, you may complete this form and return it to us by email or post using the details below.
To: MEK Design Ltd
Address: 71–75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Email: shop@mekdesign.uk
---
I hereby give notice that I wish to cancel my contract of sale for the following goods or services:
---
---
---
---
Ordered on: ______________________________________
Received on: ______________________________________
Customer name: ______________________________________
Customer address:
---
---
Signature (only required if returning a hard‑copy form):
---
Date: ___________________________________
---
